How to Cancel DateMyAge.com: The Complete 2025 Step-by-Step Guide

Cancelling an online dating subscription should be straightforward, but with platforms like DateMyAge.com—known for its unique credit system and focus on singles over 40—the process can sometimes feel confusing. Whether you’ve found a great match or simply wish to explore other options, this all-in-one article explains exactly how to cancel DateMyAge.com and protect your financial and personal information.

Why People Cancel DateMyAge.com

Before jumping to the how-to, let’s address why you may want to cancel:

• High or unexpected costs due to the credit-based payment system.

• Concerns about fake profiles, as mentioned by real users on review platforms.

• Finding the site’s features limited or not matching your expectations.

• Successfully finding a relationship and no longer needing the service.

• Prefer trying other dating sites with a different community or pricing structure.

Step-by-Step Instructions: How to Cancel Your DateMyAge.com Membership

1. Sign In and Go to Account Settings

• Log into your account at DateMyAge.com.

• Locate the Menu (“≡” symbol or profile/avatar in the top right corner).

• Choose Settings from the drop-down menu.

2. Navigate to “Manage Account”

• Within Settings, find the Manage Account area.

• Here you’ll see options for “Need a break? Go here to hide your account or cancel membership.”

3. Cancel Your Subscription

• Click the “Go here” link.

• Find and select “Cancel Subscription.”

• The system will prompt you to confirm (often asking for a cancellation reason).

• Follow the on-screen directions until you reach a final confirmation message.

Remember: If you purchased your credits or subscription through a third-party service (like PayPal or via the Google Play or Apple App stores), you’ll need to cancel any recurring payments directly with those services as well for full coverage.

4. Confirm Cancellation

• You should receive confirmation via email.

• If in doubt, check your subscription status in your account dashboard.

• Note: Your cancellation takes effect the next billing month; previously charged fees or spent credits for the current period are not refunded unless you qualify per their official policy.

How to Delete Your Entire DateMyAge.com Account

If you wish to erase your profile completely—not just stop billing—follow these steps:

1. Log into your account.

2. Go to the “Profile Settings.”

3. Find the “Manage Account” section.

4. Click on the link “Go here” in the line “Need a break? Go here to hide or delete your account.”

5. Select Delete Profile and follow the confirmation steps.

You may also reach out directly to customer support for manual assistance if you are unable to complete these steps.

Alternate Method: Contact Customer Support

If account settings don’t allow you to cancel (for instance, if you used a guest login or face a technical error):

• Live Chat/Support: Use in-app live chat or website live support for instant help.

• Email: Write to support@DateMyAge.com. Include your username, email, and a clear statement that you wish to cancel.

• Phone: For full coverage, send a signed and dated written notice, as explained in their refund/cancellation policy, and consider following up with a call. Specific numbers may be listed in your account or via their support page.

For extra assurance: Email and call support, and ask for written confirmation once your request is processed.

Refund Policy: What to Expect

• Credits Refund: If you reported inappropriate activity or scams, a partial credit refund may be granted. For poor technical performance (such as broken video chat), you may also request credits back.

• Money Refund: Monetary refunds are only approved in cases of fraudulent card use or if you purchased credits but didn’t use them. Partial refunds are possible for partially used credit packs, but serial requests are not permitted.

• Unused Credits: Credits expire 90 days after purchase or at the close of your monthly subscription. They do not roll over and typically cannot be refunded if simply unused.

To request a refund, contact support@DateMyAge.com or via the in-app live chat. Provide evidence of your claim, especially for fraud or technical issues. The team aims to reply within 72 hours.

Special Note for California, EU, and UK Users:

• California residents can cancel within three business days for a full refund.

• EU/UK residents can cancel their first membership within 14 business days, penalty-free.

How to Prevent Future Charges

• Confirm you’ve fully cancelled both in-app and third-party subscription settings (if paid via mobile app store or PayPal).

• Check your email and account for confirmation.

• Remove stored payment info if you do not wish to be re-billed in error.

Trouble Deleting Your Account?

If you cannot access the account settings (locked out, forgotten password, technical errors):

• Use the “Contact Us” or help center on DateMyAge.com.

• Write an email to support@DateMyAge.com detailing the issue, including your registered username and email.

User Experiences and Cautions

Real users frequently note the rapid credit consumption and sometimes challenging customer support. If payment disputes arise or you see suspicious charges, notify your bank immediately and report the transaction for investigation. For insight into others’ experiences, check verified reviews on Trustpilot. This external authority will provide independent current ratings and help guide your decision to cancel or delete your account.

Managing Online Subscriptions

For proactive digital safety and help with managing online subscriptions, see the Federal Trade Commission’s Consumer Advice on how to successfully stop recurring charges and protect yourself from future unwanted payments. This high-authority resource is respected worldwide for trustworthy guidance.

Final Tips and Best Practices

• Document Everything: Save confirmations, emails, and written notice receipts when cancelling.

• Check Bank Statements: Watch for any recurring charges after cancellation; dispute any unauthorized transactions immediately.

• Explore Alternatives: If DateMyAge.com didn’t work for you, there are many reputable dating sites for seniors—with clear pricing and cancellation options.

In Summary:
Cancelling your DateMyAge.com account is a multi-step process requiring navigation to account settings, confirmation on-site, and—if charges were initiated via third-party platforms—cancellation there too. Deletion and refunds may require extra contact with support, so be proactive and keep full records. Rely on trusted consumer watchdogs like the FTC for further advice, and always review public platforms like Trustpilot before making or breaking any online subscription commitments.

Taking control of your online subscription doesn’t have to be intimidating—just follow the steps above, advocate for your rights, and move forward confidently on your journey for love or friendship in the digital age.